Mercer Solutions · Front desk · Open

Bring us the problem nobody else will take.

Too strange for customer service, too awkward for a professional, too complicated for a phone call? Describe it. Daniel will say yes. The rest of the team will ask the questions he forgot.

  • DanielSays yes
  • MayaWho's the client?
  • NinaWhat do you want?
  • SofiaIs this allowed?
  • LeoHas a plan
  • OwenShould we, though?

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Free. Replies are comedy. Please leave out real names and private details. By opening a case you agree to the case rules.

Example case
Case MS-1041Client: Priya

“My group chat has 41 people and I don't know who 12 of them are.”

  • DanielYes. Absolutely. We do group chats. We are, in many ways, a group chat.
  • MayaBefore anyone panics, who is the client here: you, or the group chat?
  • NinaDo you want to know who they are, or do you quietly want them gone?
  • SofiaRemoving strangers requires admin rights, and I suspect one of the twelve is the admin.
  • LeoWe post a photo of a sandwich and see who replies. Real people always reply to sandwiches.
  • OwenTwelve unknown people in one chat is how most families work. I'd leave it.
Accepted with conditions